My Account


Q: Can I buy from WWF-Malaysia’s Panda Shop without creating an account?
You would need to create an account as it will be more convenient for you to shop with us in future. Just login during subsequent visits and your personal and address information will be automatically retrieved from your account.


Q: I have signed up to WWF-Malaysia’s Panda Shop but cannot login with my password. Why?
One likely problem is that your account is not verified. An email with a verification link was sent to your registered email address; please click on the verification link to activate your account.
If you are still encountering problems after verifying your email, please email us at for assistance, thank you.


Q: I have a user account with WWF-Malaysia’s Panda Shop but forgot my password, what should I do?
Please go to the ‘Login’ page and click on the ‘Forgot Password’ link. You will be prompted with a window and asked to enter your email address (it must be the same email address that you registered with WWF-Malaysia’s Panda Shop). The password will be sent automatically to the registered email address.


Q: I have a user account with WWF-Malaysia’s Panda Shop, how do I change my personal info and shipping address?
Please go to the ‘Login’ page, login and modify your account details there.


Other FAQ:

General FAQ


My Account


Exchange & Return/Refund