Frequently Asked Questions


Q: I cannot remove and add items into my shopping cart. Why and how to resolve this?
It is likely a memory issue with your browser. Please try the following:

  • Click the menu on your browser page (at the top of the page next to the search box)
  • Choose History
  • Choose ‘clear browsing data’ and ‘from the beginning of time’

If you are still encountering problems after clearing your browsing history, please email us at for assistance, thank you.


Q: I can’t find a particular product/item I want from WWF-Malaysia’s online store, what can I do?
Please email us at We are always working to expand our merchandise range, and will explore producing your recommended product, subject to budget and sourcing constraints as well as environmentally friendly production guidelines.


Q: How do I use my coupon code?
Once you are ready to checkout:
1) Click on “View Basket”
2) Key in the coupon code at the coupon tab
3) Click “Apply Code”
4) Proceed to checkout

Discount is only applicable to t-shirts and merchandise, not applicable to adoption and donation.


Q: Can I purchase WWF-Malaysia merchandise from somewhere else rather than online? 
Yes, you may purchase merchandise at our office, on Mondays to Fridays, between 9:00am to 5:00pm (Mondays to Thursdays closed for lunch from 12:30pm to 1:30pm, Fridays closed for lunch from 12:30pm to 2:30pm). All items are subject to availability.

1 Jalan PJS 5/28A
Petaling Jaya Commercial Centre (PJCC)
46150 Petaling Jaya
Selangor, Malaysia
Tel: +603-7450 3773


Other FAQ:


My Account


Exchange & Return/Refund